SMP CRM Team
As an Engineering Manager in Schibsted Marketplaces, within the B2B CRM team, you utilize your combined technical background and leadership skills to orchestrate the delivery of technical solutions alongside a team of Developers. You facilitate effective decision making by empowering the team to take timely actions within their own sphere of control and assist them when they can’t. You are the immediate escalation point for technical challenges and the senior member of the team in your location, offering mentorship to your colleagues. Your goal is to craft a stable and user-friendly solution, maximizing value creation.
Responsibilities:
- Senior role in the technical team within CRM, supporting the Head of CRM with day-to-day management of technical tasks and mentorship of Developers.
- Key interface between business needs and conceptualization of a technical solution, working alongside Product Owners.
- Hold multiple roles; Technical Solutions Architect and Engineering Manager across platform, data, and integrations, combining skill-sets with facilitating Agile processes.
- Create value for the business from technical solutions that meet user needs now and in the future.
- Own solutions design and ensure CRM maximization from both a technical and user perspective.
- Responsibility for sustainable solutions for both minor and complex features.
- Enter projects early to translate functional requirements into technical solution design, aligning with the product roadmap.
- Data quality assurance, setting routines, supporting data maintenance, and structuring business rules for CRM.
- Contribute to CRM strategy development, commercial revtech decision making, and exploring new CRM technologies.
- Collaborate closely with stakeholders across markets, product owners, development team, finance, BI and Tech.
- Create and maintain system documentation (technical data, routines, processes, user guides, etc.).
- Play an important role in user acceptance testing, supporting the team in feature, process, and integration testing.
- Assist in technical problem solving within the team and across the organisation.
- Identify competency gaps in teams and secure training/coaching.
- Drive continuous improvement and remove waste across SMP.
- Ensure Engineering best practices are implemented and shared.
Who you are:
- Experienced in Engineering, able to make technical sense of complex ideas.
- Passionate, innovative, and analytical, always seeking improvement and how technology can solve business problems.
- Enjoy mentoring others, growing skills around you.
- High understanding of business processes and impact of technical decisions, ideally with experience in large enterprises and complex solutions with multiple stakeholders.
- Effective communicator, self-motivated, proactive, and driven.
- Structured, organized, Agile and DevOps champion.
Qualifications:
- Relevant BSc/MSc degree or work experience
- +2 years experience with solution design or architecture
- +5 years experience with Dynamics 365 CRM or similar platforms and related Microsoft products: Power Platform, PowerApps, PowerBI, or Marketing
- Knowledge in JSON, JavaScript, SQL, and understanding of C# and .NET
- Fluency in English, both oral and written
- Relevant certifications for Dynamics 365 and Power Platform solutions
Other: Some travel might be required to collaborate with Nordic colleagues.
